Malware Removal Pittsburgh
In the modern world, it seems every time you turn around you are at threat of falling victim to some sort of data breach. You buy a T-shirt at your favorite department store, use your debit card to purchase, and a week later you receive an email from their corporate headquarters notifying you (and several million others) that your bank account was compromised. When it comes to a corporate breach it’s very hard for the consumer to protect themselves, but what happens when the breach occurs inside your own home?
The sad, but honest truth is that millions of people are now being targeted by “tech support” scammers and it’s happening right in their own homes.
Tech-support scammers call you at home claiming to work for Dell, Microsoft, Hewlett Packard or antivirus vendors like McAfee or Symantec. They rattle off their false claims from a well-orchestrated script and scare end-users into believing their computers are infected by malware. The scammers go on to state that for a fee (and with your assistance) they can remotely log into your computer and remove the virus. The next thing you know, you’re frantically reading numbers off your credit card and allowing the person on the other end of the line to remotely log into your computer.
In just a few minutes, you’ve been easily coerced into giving a stranger access to your financial information, gave them access to your personal computer files, and accepted their service fee.
What’s even worse is that it’s hard to get this money back because technically, no one actually stole your money, you willingly gave them your information. Recently, the Federal Trade Commission stepped in and started to file restraining orders against companies believed to have conned their way into consumer’s pocket books, but as they battle for the consumers the damage was already done.
Here at TRU Computers we want to educate you on how to spare yourself from any harm in the future.
- First and foremost, you will never receive a personal call from any of global computer giant or any major anti-virus company nor will you receive a personalized email from them. What you can expect is a mass email alerting you of a virus circulating and their tech support phone numbers listed. Microsoft users should call 800-642-7676 and Mac users should call 800-275-2273. If these aren’t listed, do not call them.
- If or when you call tech support for any assistance, there are instances where someone may ask to remotely log in to your computer. They will never ask for any passwords, usernames or bank account information.
- Do not click on any online ads claiming your computer has been infected nor should you ever follow any advice or direction from unsolicited phone calls or emails asking you to download new programs, provide usernames and passwords, etc.
- Lastly, don’t beat yourself up about it. If you’ve been deceived, you are one of millions who also fell for a well-rehearsed scam.
As with anything in life, if something doesn’t seem right it probably isn’t. Hang up the phone, don’t click on the ads, and delete the emails. If you believe you may have been a part of a scam, please contact TruComputers and we work diligently to remove any program a tech support hacker may have tricked you into installing.